Nationwide Outage at Bouygues Telecom: Thousands of Users Left Without Network for Two Hours

The morning started off rough for many Bouygues Telecom subscribers. On Tuesday, March 11, between 5 a.m. and 7 a.m., a major outage disrupted the operator’s mobile and internet network across France. Reports flooded into specialized platforms like Downdetector, which recorded over 8,300 incident reports at the peak of the disruption, around 6:49 a.m.

On social media, users quickly voiced their frustration, calling for a swift resolution. Certain regions, such as Île-de-France, Gironde, Alsace, and Haute-Garonne, were particularly affected. Calls became impossible, and internet connections were cut off — the incident impacted both mobile and fixed-line services.

A Technical Incident Quickly Addressed

In response to media inquiries, Bouygues Telecom confirmed the technical incident, assuring that its teams had acted immediately to restore service. “A network incident occurred this morning between 5 a.m. and 7 a.m. Our technicians are fully mobilized, and the situation has now been resolved,” the operator stated in a press release.

However, no precise explanation has yet been provided regarding the exact cause of the outage. While relieved that the network is back online, users remain eager for more transparency about the incident’s origin.

A Broader Impact on the Telecom Market?

Interestingly, Bouygues Telecom may not have been the only operator affected. According to Downdetector data, spikes in incident reports were also observed for Orange and SFR, suggesting a potentially wider issue within telecommunications infrastructure.

For now, the main priority remains the return to normal for Bouygues subscribers, who can resume their activities without further disruptions. It remains to be seen whether the operator will provide more detailed explanations about the cause of this massive outage in the coming days.